Introduction

We recognise the value you place on your privacy. In relation to your personal information and sensitive information, we are committed to exceeding your expectations and will adhere to all applicable privacy and data protection legislation.
Here's a quick rundown of how we safeguard your privacy:

1. We only collect information that is necessary to assist you with your request or to present you with information that is tailored to your preferences.
2. Your information will not be kept on file. We'll erase it if we don't need it and you don't want us to keep it.
3. We want you to understand what we do with your data, so we'll do our best to explain everything clearly.
4. You determine what and how you hear from us, so there are no surprises.
5. This is true for everyone. Without your permission, we do not share your information with third parties for marketing purposes.
The remainder of this policy explains our privacy and personal information handling methods in further depth.

1. We only collect information that is necessary to assist you with your request or to present you with information that is tailored to your preferences.
2. Your information will not be kept on file. We'll erase it if we don't need it and you don't want us to keep it.
3. We want you to understand what we do with your data, so we'll do our best to explain everything clearly.
4. You determine what and how you hear from us, so there are no surprises.
5. This is true for everyone. Without your permission, we do not share your information with third parties for marketing purposes.
The remainder of this policy explains our privacy and personal information handling methods in further depth.

Who we are

Marvel Insights is a multinational organisation that helps people study abroad and conducts English language tests all around the world. This necessitates the collection of personal data from you.
Definitions of certain terminology used in this policy can be found at the conclusion of the paper under the heading 'Glossary.'

Our Contact Details

Marvel Insights Overseas Education Limited
+91 7396100000
D.No: 50-81-25/B, Ganesh Nagar,
Seetamma Peta, Dwaraka Nagar,
Visakhapatnam, Andhra Pradesh, 530016

We will make every effort to answer to you within a fair amount of time.

In your dealings with us in regards to studying abroad

International Education Information, Advice and Counselling
Counseling, application aid, visa support, English language testing and training, student displays, and seminars are some of the services we provide to help you study abroad.
We will gather personal information such as your name, email address, contact details, country of residence, nationality, preferred study destination, and when you intend to study if you register on our websites (www.marvelinsights.com) or register to participate in an event.
We may also request additional information such as education qualifications, employment history, occupation, areas of interest and professional memberships, copies of documents as proof of identity – e.g. copies of passports, proof of citizenship or photographs, marital status, and how you will fund your studies if you enquire about study opportunities directly with a Marvel Insights counsellor, use our Offer in Principle service, or we assist you with your application to study.

We may also ask for sensitive information about you, such as your racial or ethnic origin (based on data from your country of origin) and/or your health or medical history (e.g. from a medical examination required for your visa application for an Australian visa).

Collecting your personal information allows us to:

assist you in pursuing the opportunity to study in a college or university outside of your home country; supply you with pertinent information regarding your educational alternatives; promote you as a candidate to your favourite schools in all educational sectors that are looking for overseas students to study in Australia, the United States, the United Kingdom, Ireland, Canada, or New Zealand; connect you to course openings at your desired college and make preliminary offers; aid you in advancing your career after you have completed your studies at an international educational institution; providing possibilities for consultants to participate in projects/programs; give you the chance to give feedback and testimonials about your experience

assist you in pursuing the opportunity to study in a college or university outside of your home country;
supply you with pertinent information regarding your educational alternatives;


  • provide you with pertinent information regarding your educational alternatives;
  • promote you as a candidate to your favourite schools in all educational sectors that are looking for overseas students to study in Australia, the United States, the United Kingdom, Ireland, Canada, or New Zealand;
  • connect you to course openings at your desired college and make preliminary offers;
  • aid you in advancing your career after you have completed your studies at an international educational institution;
  • providing possibilities for consultants to participate in projects/programs;
  • give you the chance to give feedback and testimonials about your experience
  • give updates on our services to students, institutions, and other clients (including events and chances to engage in projects/programs);
  • undertake research for the goals of statistics, analysis, and training;
  • Organize and manage our internal business processes and activities;
  • in response to your inquiries

Student Essentials Services

Marvel Insights offers Student Essentials, which are services provided by third parties to assist you with your international studies. Overseas Student Health Cover (OHSC), housing arrangements, a 24/7 emergency helpline, referral to guardianship services, visa application services, and career skills training are among the services available. We may collect personal information such as your name, date of birth, and financial information, as well as sensitive information such as your health or medical information, if you purchase a Student Essentials service. We may also gather payment information, but Marvel Insights does not keep credit card information on file.

We can use your personal information and sensitive information (such your health or medical information) to:

  • send all required information for your OHSC to the health insurance company you’ve chosen;
  • assist you in making arrangements with third-party providers for lodging;
  • In connection to your application for abroad guardianship, contact the appropriate organisations, authorities, or other third parties;
  • When you contact the Marvel Insights 24/7 Helpline, we will respond to your query and/or direct your query.
  • Obtain all necessary information from the Department of Home Affairs (DHA) for a visa renewal or parent visa application.
  • On your behalf, contact Australian institutions or other groups to arrange visits, career skills training, or internship placements;
  • Other items and services may be arranged or provided for you.

How we collect personal information

Personal information will only be collected in a legitimate and fair manner. Personal data may be collected directly from you or your authorised representative, or from a third party such as a licensee or representative authorised by us to offer services to you. You can give us your personal information in person, via our websites, apps, and digital tools, or by communicating with us through social media and other online channels, such as your Facebook or Twitter account.
Personal and sensitive information is only collected if it is legitimately necessary for our company tasks or activities. Before collecting any sensitive information, we will get your permission.
We do not tolerate the use of pseudonyms while dealing with us since we need to identify ourselves in order to provide our services to you. We may gather additional personal information about you in the form of your IP address and/or domain name if you visit our websites or use our app. For more information, please refer to our Cookie Policy on our Website.

We use and share personal information in a variety of ways.

We will use or disclose your personal information only for the purposes for which it was collected. We will use or disclose your information for another purpose only if you have consented, or if you would reasonably expect us to do so or as required by law. We may use your personal information for the purposes of our own direct marketing, however we will ensure you have the ability to opt out of future such communications. We use Facebook Custom and Lookalike Audiences to deliver advertisements to Facebook users based on email addresses, phone number and visits to our websites and app. We may use information we collect from you to display advertisements to our target audience of users.

We use and share personal information in a variety of ways.

We will use or disclose your personal information only for the purposes for which it was collected. We will use or disclose your information for another purpose only if you have consented, or if you would reasonably expect us to do so or as required by law. We may use your personal information for the purposes of our own direct marketing, however we will ensure you have the ability to opt out of future such communications. We use Facebook Custom and Lookalike Audiences to deliver advertisements to Facebook users based on email addresses, phone number and visits to our websites and app. We may use information we collect from you to display advertisements to our target audience of users.

The actions we take to safeguard and secure the personal data we collect

We utilise reasonable technical and organisational safeguards to protect the personal information we collect against tampering, loss, unauthorised access, use, modification, or disclosure, and other forms of abuse.
The steps we take include:

regular updates to security systems and configurations to protect our systems from malicious activity; restriction of access to data to only those staff who need access to carry out our business activities; training and ensuring compliance with computer technology, people, and process-based security measures such as firewalls, network security configurations, encryption, use of passwords, and other appropriate measures where information is held in electronic form; regular updates to security systems and configurations to protect our systems from malicious activity


You should be aware, however, that submitting information to us via the internet is not a secure environment. We take reasonable precautions to ensure a secure path for receiving information, but we cannot guarantee that personal information will be completely protected before it reaches us.
Retention:
Unless we are required by law to retain a copy of the personal information or the information is contained in a Commonwealth record, when the personal information we collect is no longer required, we will destroy, delete it in a secure manner, or ensure that the information is de-identified in accordance with our information destruction and de-identification policy.

Your Rights

Unless there is a compelling reason under the Privacy Act or Data Protection Act for us to withhold the information, you have the right to request access to any of your personal information that we hold.

The following are valid reasons:

We have grounds to believe that illegal behaviour or serious misconduct has occurred, and granting access will jeopardise our ability to take appropriate action; or
Giving access would expose evaluative data collected within us as part of a commercially sensitive procedure.
Please let us know if your personal information changes or if you believe the information we have on you is incorrect, incomplete, or out-of-date so that we can update our records.

Right to erasure:

We shall erase all data we have for you that we are not legally required to keep upon your request.

Right to restrict processing:

When you exercise one of the following rights and it takes time to process your request, you have the right to restrict processing. For example, if you contact us to update your information, you have the option of requesting a restriction until your information is updated.

Right to withdraw consent:

You have the right to withdraw your consent for the processing activities for which we have requested for your consent at any time by unsubscribing from a message from us or contacting info@marvelinsights.com.

Right to object:

You have the right to object to the processing of your personal information.

Making a request:

Requests for access to or correction of your personal information, as well as other privacy rights, should be sent to The Marvel Insights Privacy Officer at info@marvelinsights.com. Within a fair time frame, all requests will be responded to in writing. We will verify the identify of the person requesting the information as part of this procedure before granting access or making any changes. If we are unable to fulfil your request, we will notify you and provide a reason.